Shipping Policy

Last updated: 22 May 2026

Thank you for shopping with The Regi Collection. This Shipping Policy outlines how we process, pack, and deliver your order, along with the timelines, costs, and carrier options you can expect at checkout. We work hard to get every package out the door quickly and accurately so it arrives in great shape.

Order Processing Time

Orders are processed within 1 to 2 business days from the moment they are placed. Orders received on weekends or US public holidays will be processed on the next business day. During major sale events and holiday peaks, processing may take an extra day or two, and we will note this at checkout when it applies. Once your order ships, you will receive a confirmation email with tracking details so you can follow it all the way to your door.

Shipping Rates and Free Shipping

Shipping rates are calculated at checkout based on your delivery address, the weight of your order, and the shipping method you select. We are pleased to offer free standard shipping on all US orders over $99. Orders below that amount are charged a flat standard shipping fee, and expedited options are available for an additional cost if you need your order sooner.

Estimated Delivery Times

Within the United States, standard shipping typically arrives within 3 to 7 business days after dispatch, while expedited shipping arrives in 2 to 3 business days. For international destinations, including Canada and the United Kingdom, delivery generally takes 7 to 14 business days depending on the carrier and the destination. These timeframes are estimates and may be affected by carrier delays, customs clearance, weather, or other circumstances outside our control.

International Shipping

We currently ship to the United States, Canada, and the United Kingdom, with more destinations coming soon. International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost at checkout. We recommend checking with your local customs office for an estimate before placing an international order.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website so you can follow its progress. If you have not received tracking information within 3 business days of placing your order, please contact us at Info@theregicollection so we can assist.

Incorrect or Incomplete Addresses

Please double-check your shipping details at checkout. We are not able to redirect packages once they are on the way, and orders shipped to incorrect or incomplete addresses may be delayed, returned to us, or lost in transit. If a package is returned to us due to an address error, you will be responsible for any additional shipping costs to resend it.

Lost, Damaged, or Missing Packages

If your tracking shows your package as delivered but you have not received it, please first check with your neighbors, household members, and your local mail room or post office. If you still cannot locate it, contact us within 7 days of the delivery date and we will work with the carrier to investigate. For packages that arrive damaged, please email us photos of the box and the items within 48 hours of delivery so we can arrange a replacement or refund as quickly as possible.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will do our best to accommodate the request, but once an order has been processed and handed to the carrier, we are no longer able to make changes. In that case, you are welcome to return the item once it arrives, in line with our returns policy.

Contact Us

If you have any questions about shipping, tracking, or delivery, please reach out to us at Info@theregicollection.com and our team will be happy to help.